Dr Sushil Shah, Chairman and Founder, Metropolis Healthcare

Vision is intent. Fuelling the gurgling and dynamic machinery of every company, is often an intention, termed as the vision. Metropolis Healthcare Ltd. a company that began as a single laboratory to grow into a fully integrated multinational chain of pathology laboratories also began with an intent. Till date, this intent continues to set a growth context for the company's investment in research and technology, assurance of unprecedented accuracy, and maintenance of accreditations.

With lack of national laws for standardized quality in pathology, there are a handful of private players, who opt for voluntary international accreditations such as National Accreditation Board for Testing and Calibration Laboratories (NABL), College of American Pathologists (CAP), among others. With only 1 percent of the industry being accredited, the lack of access to quality pathology, cost of diagnostic tests, and lack of tech-integration continue to be other persistent challenges slowing down the flight of the industry on the whole.

Consequently, customers face the brunt of quality compromise, as the right medical treatment usually depends on whether the diagnosis is accurate or not. Furthermore, lack of awareness, exorbitant costs, and little penetration of technology, especially in rural areas are other bumps that hamper customer experience. While government schemes such as Rashtriya Swasthya Bima Yojana (RSBY) and private medical insurance companies have significantly boosted the medical spends, we still have a long way to go in introducing competitive prices and maintaining quality in pathology at the same time. Additionally, with private investments in research and technology, issues such as overcrowding and accessibility can be efficiently addressed.

Given this scenario, the vision of Metropolis Healthcare extends beyond the development of the company, to fuelling the competency of the industry at large. We envision an India that benefits from global standards of pathology, with impeccable focus on quality and continual on-ground research. With this intent guiding every nut and bolt of the organization, we have expanded pan India and then across five countries so far, where the same concerns were plaguing the citizens, without waiting for international companies to fill that gap.

Our intent has also lightened our path and driven us to dedicatedly invest in strengthening the pathology and medical industry. Our recent Medical Talent Outreach Program, called Medengage is designed to provide financial and research support to medical students with the aim of spurring the healthcare acumen of young future-makers. By providing them access to state-of-the-art laboratory environment, we wanted to raise the bar of original research in the country to meet advancements of the developed countries.

To this effect, active partnerships with international organizations to bring the latest technology into the country, is an efficient way of furthering the intent. Our recent association with BioNTech Diagnostics GmbH, to offer the breast cancer diagnostic innovation named MammaTyper is a step toward achieving the same. Other measures such as making diagnostics app-based services for better accessibility, providing rare tests at affordable prices with multiple health packages, and wellness initiatives for the larger masses, are all efforts toward achieving our intent of making healthcare standardized, affordable and technologically competent as well.

Vision or intent is often like oil that greases and ensures the smooth functioning of every little part of the machine in the short term and fuels its growth and efficiency in the long run. Without vision, a company cannot have each limb functioning toward one singular goal and there will be hardly anything to drive the growth of its people, in such a scenario. In case of Metropolis Healthcare, it is this intent that gives us a larger purpose and helps us think with empathy. I sincerely hope that every organization begins their journey with a clear vision. Because, while there will be multiple challenges in any business, it is only the purpose that will inspire each person in the company to wake up every day and do the work that they do with the hope of making a difference, however small or large it may be.


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