The Delhi State Consumer Commission has directed the Max Hospital in Pitampura to pay Rs 30 lakh to a 10-year-old boy and his parents for negligence at the time of delivery leading to permanent abnormality in the child’s left arm.

Delhi State Consumer Disputes Redressal Commission Bench imposed the cost on the private hospital saying this may serve the purpose of bringing about a qualitative change in the attitude of hospitals of providing “service to the human beings as human beings“.

The Commission awarded a compensation of Rs 20 lakh to Sonepat-based Ritesh Kumar Garg, Aarti Garg and their son Kush Garg for the suffering, mental pain and agony caused to them.

Besides this, it also directed the hospital to pay Rs5 lakh to the mother as incidental expenses incurred from the time she was admitted for delivery till the child’s check up at a hospital in Mumbai and another Rs5 lakh as litigation cost.

“Human touch is necessary; that is their code of conduct; that is their duty and that is what is required to be implemented,” the Bench observed. – The Hindu

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